1. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Proposals and Formal Reports C H A P T E R 12

2. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Learning Objectives u Identify and explain the parts of informal and formal proposals. u Describe the preparatory steps for writing a formal report. u Collect data from both primary and secondary sources, including company data, library resources, and on-line data.

3. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Learning Objectives u Distinguish among five organizational strategies for reports. u Outline topics and use appropriate heading format. u Illustrate data using tables, charts, and graphs. u Sequence 13 parts of a formal report.

4. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Parts of an Informal Proposal u Introduction u Background, problem, purpose u Proposal, plan, schedule u Staffing u Budget u Authorization

5. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Introduction u Briefly explain the reasons for the proposal. u Highlight the writer’s qualifications. u Provide a “hook” to capture reader’s interest. u Hint at extraordinary results. u Promise low costs or speedy results. u Mention a remarkable resource. u Identify a serious problem. u Specify a key issue or benefit.

6. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Background Information u Identify the problem. u Discuss the goals or purposes of the project. u Convince the reader that you understand the problem. u Repeat the language of the RFP (request for proposal).

7. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Proposal, Plan or Schedule u Discuss the plan for solving the problem. u Include a schedule of activities. u Sell your methods, product, and “deliverables.” u Describe how your proposal will benefit the reader.

8. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Staffing Requirements u Describe credentials and expertise of project leaders. u Identify support staff, including size and qualifications. u Highlight resources.

9. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Budget u List project costs. u Calculate costs carefully because a proposal is a contract. u Itemize hours and costs or present a total sum.

10. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Authorization Request u Request approval or authorization. u Include a deadline date beyond which the offer is invalid. u Remind reader of key benefits. u Motivate action.

11. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Additional Parts in Formal Proposals u Copy of Request for Proposal (RFP) u Letter of Transmittal u Abstract/Executive Summary u Title Page u Table of Contents u Figure

12. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Preparing to Write Formal Reports Limit the Scope of the Report. u How much time do you have to prepare the report? u How long can you make it? u How accessible is the data? u How thorough should your research be?

13. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Preparing to Write Formal Reports Write the Statement of Purpose. u Describe the goal, significance, and limitations of the report. The purpose of this report is to present recommendations for meeting basic education training needs of employers in the immediate city area. The report will identify basic skills lacking in entry-level workers and will rank the importance of those basic skills. This research is important because employers have expressed dissatisfaction with the skills of entry-level workers; however, those skills have not been identified. This report will not identify specific job requirement skills, which represents a different training need.

14. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Collecting Data

15. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Collecting Data

16. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Collecting Data

17. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Collecting Data

18. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Collecting Data

19. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Collecting Data

20. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Collecting Data

21. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Collecting Data

22. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Collecting Data

23. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Collecting Data

24. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Collecting Data

25. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Collecting Data

26. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Collecting Data

27. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Collecting Data

28. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Collecting Data

29. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Collecting Data

30. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Collecting Data

31. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Searching Strategies u Become acquainted with library’s resources. u Learn to use a computer to conduct research. u Don’t allow yourself to become a victim of information overload. u Be resourceful and persevering when searching for data. u Keep excellent notes.

32. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Organizing Data u Deductive: Proposals, recommendations, findings first. For readers who are supportive and knowledgeable. u Inductive: Facts and discussion first, conclusions last. For readers who need to be educated.

33. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Organizing Data u Chronological: Information sequenced along time line. Useful in presenting historical data or in describing a procedure. u Geographical or spatial: Data organized by physical location.

34. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Organizing Data u Topical or functional: Data arranged by topic or function.

35. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Organizing Data u Data may be arranged in order of importance. u Some reports may combine more than one organizational strategy.

36. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Outlining Title of Topic I.First main topic A. Major subdivision No. 1 1. First subdivision of Topic A 2. Second subdivision of Topic A B. Major subdivision No. 2 1. First subdivision of Topic B 2. Second subdivision of Topic B

37. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Outlining II. Second main topic A. Major subdivision No. 1 1. First subdivision of Topic A 2. Second subdivision of Topic A B. Major subdivision No. 2 1. First subdivision of Topic B 2. Second subdivision of Topic B

38. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Illustrating Data General tips u Clearly identify the contents of the visual aid with meaningful titles and headings. u Refer the reader to the visual aid by discussing it in the text and mentioning its location and figure number.

39. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Illustrating Data u Locate the table close to its reference in the text. u Strive for vertical placement of visual aids. u Give credit to the source if appropriate.

40. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Tables u Most frequently used visual aid in reports. u Summarizes substantial data in readable, concise form. u Uses systematic columns and rows.

41. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Table Table 1 POST SECONDARY GOALS OF HIGH SCHOOL GRADUATES Post Secondary Goals Planning to Attend Attending Employment 4% 3% 2-year trade school 7% 8% 2-year comprehensive college 28% 33% 4-year college or university 58% 54% Military 3% 2% _____________________________________ _______ _____ ______ Source: Saskatoon Star Phoenix

42. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Charts and Graphs u Bar charts and other graphs show relationships between variables. u Spreadsheet and presentation software programs produce quality graphics. 1. Assemble data. 2. Choose pie chart, bar chart, organization chart, or other form. 3. Key in data. 4. Print hard copy or import into report file.

43. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Bar Chart OBJECTIVE: To compare one item with others.

44. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning 40 30 20 10 0 Theme Parks Motion Pictures Videos $32.3 $22.0 $24.3 Source:AET Predictors Research (Toronto:CompDat, 1999).225 FIGURE 1 1995 MPM Income by Division Millions of Dollars Figure number Figure title Scale value Scale captions Source note Sample Vertical Bar Chart

45. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Line Chart OBJECTIVE: To demonstrate changes in quantitative data over time.

46. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Pie chart OBJECTIVE: To visualize a whole unit and the proportion of its components

47. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Sample Pie Chart Theme Parks Motion Pictures Videos $32.3 $22.0 $24.3

48. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Organization Chart OBJECTIVE: To define a hierarchy of elements

49. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Formal Report Components u Title page u Letter or memo of transmittal u Table of contents u List of illustrations u Executive summary or abstract u Introduction u Body u Conclusions and recommendations u Appendix u References and bibliography

50. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Bibliography Notes Appendix Recommendations Conclusions Body Introduction Executive summary or Abstract List of figures Table of contents Letter of transmittal Title page Components in Formal and Informal Reports Cover Optional in informal reports

51. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Title Page u Balance the following lines: u Name of the report u Receiver's name, title, and organization u Author's name, title, and organization u Date submitted

52. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Letter or Memo of Transmittal u Announce topic and explain who authorized it. u Briefly describe the project and preview the conclusions if the reader is supportive. u Close by expressing appreciation for the assignment, suggesting follow-up actions, acknowledging the help of others, and offering to answer questions.

53. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Table of Contents u Show the beginning page number where each report heading appears in the report. u Connect page numbers and headings with dots (leaders).

54. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning List of Illustrations u Include a list of tables, illustrations, or figures showing the title of each and its page number. u Place on the same page with contents if possible.

55. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Executive Summary or Abstract u Summarize the report purpose, findings, conclusions, and recommendations. u Gauge the length of the summary by the length of the report and by the organization's practices.

56. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Introduction u Explain the problem motivating the report. u Describe the background and significance of the problem. u Clarify the scope and limitations of the report. u Consider reviewing relevant literature. u Consider describing data sources, methods, and key terms. u Close by previewing the report's organization.

57. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Body u Discuss, analyze, and interpret the research findings or proposed solution to the problem. u Arrange the findings in logical segments that follow your outline. u Use clear, descriptive headings.

58. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Conclusions and Recommendations u Explain what the findings mean in relation to the problem. u Make enumerated recommendations, if requested. u Suggest actions for solving the problem.

59. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Appendix u Include items of interest to some, but not all, readers such as data-gathering tools like questionnaires.

60. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning References and Bibliography u If footnotes are not provided, list all references in a section called "Notes," "Works Cited," or "References." u Optionally, include a bibliography showing all the works cited (and perhaps consulted) arranged alphabetically.

61. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Try Your Skill 1. Which informal proposal part lists project costs? a. Introduction b. Background information c. Proposal d. Staffing requirements e. Budget f. Authorization request

62. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Try Your Skill 1. Which informal proposal part lists project costs? a. Introduction b. Background information c. Proposal d. Staffing requirements e. Budget f. Authorization request

63. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Try Your Skill 2. Which informal proposal part includes a request for approval? a. Introduction b. Background information c. Proposal d. Staffing requirements e. Budget f. Authorization request

64. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Try Your Skill 2. Which informal proposal part includes a request for approval? a. Introduction b. Background information c. Proposal d. Staffing requirements e. Budget f. Authorization request

65. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Try Your Skill 3. Which informal proposal part identifies the problem and discusses the goals or purposes of the project? a. Introduction b. Background information c. Proposal d. Staffing requirements e. Budget f. Authorization request

66. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Try Your Skill 3. Which informal proposal part identifies the problem and discusses the goals or purposes of the project? a. Introduction b. Background information c. Proposal d. Staffing requirements e. Budget f. Authorization request

67. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Try Your Skill 4. Which informal proposal part discusses the plan for solving the problem? a. Introduction b. Background information c. Proposal d. Staffing requirements e. Budget f. Authorization request

68. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Try Your Skill 4. Which informal proposal part discusses the plan for solving the problem? a. Introduction b. Background information c. Proposal d. Staffing requirements e. Budget f. Authorization request

69. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Try Your Skill 5. Which informal proposal part briefly explains the reasons for the proposal and highlights the writer’s qualifications? a. Introduction b. Background information c. Proposal d. Staffing requirements e. Budget f. Authorization request

70. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Try Your Skill 5. Which informal proposal part briefly explains the reasons for the proposal and highlights the writer’s qualifications? a. Introduction b. Background information c. Proposal d. Staffing requirements e. Budget f. Authorization request

71. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Try Your Skill 6. Which primary source gives the researcher immediate feedback and provides a chance for explanation of questions? a.Observations b.Interviews c.Surveys d.Experiments

72. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Try Your Skill 6. Which primary source gives the researcher immediate feedback and provides a chance for explanation of questions? a.Observations b.Interviews c.Surveys d.Experiments

73. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Try Your Skill 7. Which primary source asks many questions of a large group of individuals while keeping costs down? a.Observations b.Interviews c.Surveys d.Experiments

74. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Try Your Skill 7. Which primary source asks many questions of a large group of individuals while keeping costs down? a.Observations b.Interviews c.Surveys d.Experiments

75. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Try Your Skill 8. Which primary source provides essential data collected personally? a.Observations b.Interviews c.Surveys d.Experiments

76. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Try Your Skill 8. Which primary source provides essential data collected personally? a.Observations b.Interviews c.Surveys d.Experiments

77. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Try Your Skill 9. Which secondary source provides background data through indexes to periodicals and/or through an on-line catalogue to books? a.Company data b.Library data c.On-line data

78. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Try Your Skill 9. Which secondary source provides background data through indexes to periodicals and/or through an on-line catalogue to books? a.Company data b.Library data c.On-line data

79. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Try Your Skill 10. Which secondary source provides in-house data that can be searched for specific facts? a.Company data b.Library data c.On-line data

80. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Try Your Skill 10. Which secondary source provides in-house data that can be searched for specific facts? a.Company data b.Library data c.On-line data

81. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Try Your Skill 11. Which organizational plan would you use to present historical data or to describe a procedure? a.Deductive organization b.Inductive organization c.Chronological organization d.Geographical/spatial organization e.Topical/functional organization

82. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Try Your Skill 11. Which organizational plan would you use to present historical data or to describe a procedure? a.Deductive organization b.Inductive organization c.Chronological organization d.Geographical/spatial organization e.Topical/functional organization

83. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Try Your Skill 12. Which organizational plan begins with proposals, recommendations, or findings? a.Deductive organization b.Inductive organization c.Chronological organization d.Geographical/spatial organization e.Topical/functional organization

84. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Try Your Skill 12. Which organizational plan begins with proposals, recommendations, or findings? a.Deductive organization b.Inductive organization c.Chronological organization d.Geographical/spatial organization e.Topical/functional organization

85. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Try Your Skill 13. Which organizational plan could present findings from the most important to the least important? a.Deductive organization b.Inductive organization c.Chronological organization d.Geographical/spatial organization e.Topical/functional organization

86. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Try Your Skill 13. Which organizational plan could present findings from the most important to the least important? a.Deductive organization b.Inductive organization c.Chronological organization d.Geographical/spatial organization e.Topical/functional organization

87. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Try Your Skill 14. Which organizational plan presents facts and discussion first followed by conclusions and recommendations? a.Deductive organization b.Inductive organization c.Chronological organization d.Geographical/spatial organization e.Topical/functional organization

88. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Try Your Skill 14. Which organizational plan presents facts and discussion first followed by conclusions and recommendations? a.Deductive organization b.Inductive organization c.Chronological organization d.Geographical/spatial organization e.Topical/functional organization

89. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Try Your Skill 15. Which part of a report preceding the body condenses the entire report? a. Title fly b.Title page c.Letter of authorization d.Letter of transmittal e.Table of contents f.Executive summary

90. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Try Your Skill 15. Which part of a report preceding the body condenses the entire report? a. Title fly b.Title page c.Letter of authorization d.Letter of transmittal e.Table of contents f.Executive summary

91. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Try Your Skill 16. Which part of the body of a report explains how the report originated and why it was authorized? a. Introduction or background b.Discussion of findings c.Summary, conclusions, or recommendations

92. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Try Your Skill 16. Which part of the body of a report explains how the report originated and why it was authorized? a. Introduction or background b.Discussion of findings c.Summary, conclusions, or recommendations

93. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Try Your Skill 17. Which part of the body of a report reviews the major findings, answers the research questions, and draws conclusions? a. Introduction or background b.Discussion of findings c.Summary, conclusions, or recommendations

94. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning Try Your Skill 17. Which part of the body of a report reviews the major findings, answers the research questions, and draws conclusions? a. Introduction or background b.Discussion of findings c.Summary, conclusions, or recommendations

95. Essentials of Business Communication Third Canadian Edition by Mary Ellen Guffey and Brendan Nagle Copyright 2000 Nelson Thomson Learning